When a transaction looks stuck: an operations playbook

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First confirm the transaction actually reached the network with the expected hash. Then interpret status with chain-specific knowledge.

Confirm broadcast

Lookup the hash on the right explorer. If it never appeared, the issue is upstream of confirmation — wallet, RPC, or signing.

Chain-specific behavior

Ethereum and TRON handle congestion differently. Do not apply BTC mempool mental models blindly.

Customer messaging

Share factual status (“pending in mempool”) without promising confirmation times you cannot control.